Why This Role Matters
The front desk is often the first point of contact for people coming to Northside Neighborhood House for help. As a Front Desk Volunteer on our Stability team, you'll be the welcoming presence that sets the tone for a client's experience from the moment they walk in or call
What You'll Do
In this role, you'll answer phones and the front door, connect neighbors to the right staff and services, and help schedule appointments for people accessing our stability programs. You'll also play an important part in ensuring clients have what they need to qualify for services, which means paying attention to details and communicating clearly and kindly, even when a conversation is difficult.
This is a great fit for someone who is calm under pressure, comfortable working with people undergoing stressful situations, and takes pride in being organized and dependable. Previous customer service, reception, or social services experience is a plus, but not required.
Training
Important Note: Before scheduling your first shift to volunteer independently at the front desk, you'll complete an orientation and shadow our Scheduling Specialist to get comfortable with how we schedule clients and manage service requirements. We'll make sure you feel confident before you're on your own. This role involves real conversations with real people, and we want you set up to do it well.
Please contact our Chief Engagement Officer, Kalina, at kbagley@nnhouse.org to schedule your training session.
